Onexvet's Privacy Policy
— Your Data, Our Responsibility

Onexvet (onexvet.net) takes your privacy extremely seriously. This Privacy Policy ("Policy") explains what personal information we collect while you use the Onexvet platform, how that information is used, who it may be shared with, and the measures we take to keep your data secure.

This Privacy Policy applies to the onexvet website, mobile application (where applicable), and all related services. onexvet may update this policy at any time. Any changes will be announced on the site and the last updated date will reflect accordingly.

Onexvet collects your information in several ways — directly from what you provide, automatically through your use of the site, and from third parties. Full details are listed below:

Onexvet only collects information that is genuinely necessary to provide its services. No unnecessary data is collected.

Onexvet uses your information for specific, defined purposes. Each purpose is backed by a lawful basis — whether your consent, a contractual obligation, or a legal requirement.

• For account creation, management, and verification — your identity and address information is used to complete the KYC process.
• For processing financial transactions — payment information is required to safely complete deposits and withdrawals.
• To prevent fraud and money laundering — transaction and login data are analysed to detect unusual activity.
• For customer support — your contact details are used to resolve any issues you raise.
• For promotions and bonus offers — personalized offers are sent to you with your consent.
• For legal compliance — data necessary to meet regulatory requirements is retained accordingly.
• To improve site performance — usage patterns are analyzed to enhance your overall experience.
• To promote responsible gaming — risky behavior patterns are identified so that timely assistance can be offered.

Onexvet never sells your personal data to third parties. However, limited information may be shared with certain trusted partners in specific circumstances:

• Payment Processors: Mobile banking partners including Mobile Pay, Nagad, and Rocket receive only the minimum information required to process transactions. They operate under their own privacy policies.
• KYC Verification Service: Certified third-party services may be used for identity verification. This process is fully secure and confidential.
• Legal Authorities: Information may be disclosed in response to a court order, a lawful request from law enforcement, or a regulatory requirement.
• Technology Service Providers: Server hosting, cloud storage, and cybersecurity partners are granted access only to limited technical data, strictly under contractual agreement.

Onexvet uses cookies and similar tracking technologies to improve site performance and personalize your experience. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

Onexvet follows industry-leading technology and processes to protect your personal information. Our security framework is multi-layered and continuously improved.

• TLS/SSL Encryption: All data transmitted on the site is secured with 256-bit SSL encryption. You can verify this by checking the padlock icon in your browser.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used to keep it secure.
• Two-Factor Authentication: Two-factor authentication is mandatory for sensitive actions such as password changes and withdrawals.
• Access Control: Onexvet staff may only access information that is directly relevant to their specific responsibilities.
• Regular Security Audits: Regular penetration testing and security reviews are conducted by independent third-party experts.
• Data Backup: All data is backed up on a regular basis and stored in encrypted form.

Onexvet retains your data only for as long as necessary. Each data type is governed by its own retention policy:

• All account information is retained for as long as the account remains active.
• Even after account closure, financial and transaction records are retained for a minimum of 5 years as required by law.
• KYC documents are retained for 3 years after account closure.
• Security logs and system logs are generally deleted after 12 months.
• Marketing data is deleted as soon as consent is withdrawn.

Once the designated retention period expires, data is securely and permanently deleted or anonymized so that no individual can be identified.

Onexvet respects your data rights. You may exercise any of the following rights at any time:

To exercise any of these rights, email support@onexvet.net. Onexvet will respond to your request within 30 business days. In some cases, identity verification will be required before the request is processed.

Onexvet strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age is verified during the KYC process through government-issued ID validation.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.
• Parents or guardians with concerns are welcome to reach out to us at support@onexvet.net.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. onexvet takes every privacy-related request seriously.

Onexvet is committed to protecting your privacy. This policy is reviewed regularly and updated as needed. Last updated: January 2026.